Terms of Service

Welcome to Melara Air Pillow. By accessing or using our website, mobile applications, products, and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you should not access or use our services. These terms constitute a legally binding agreement between you and Melara Air Pillow, governing your use of our platform and establishing the rules and guidelines that govern our business relationship.

These Terms of Service apply to all visitors, customers, and users of our website, regardless of whether you are a registered user or a casual visitor. The term "you" or "your" refers to the person or entity accessing our services. By using our website, you represent that you are at least eighteen years old and have the legal capacity to enter into this agreement. If you are accessing the website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

We reserve the right to modify, amend, or update these terms at any time without prior notice. Any changes to these terms will become effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the modified terms. We encourage you to review these terms periodically to stay informed about any updates or modifications.

Melara Air Pillow offers innovative sleep products designed to provide superior comfort and support. Our products feature proprietary air-adaptive technology that adjusts to your sleeping position throughout the night. We strive to provide accurate descriptions, images, and specifications for all products; however, we do not warrant that product descriptions, colors, information, or other content on our website is completely accurate, reliable, or current.

Product availability, prices, and specifications are subject to change without notice. We make reasonable efforts to display accurate inventory levels, but we cannot guarantee product availability at all times. In the event a product is not available after you place an order, we will notify you promptly and offer alternatives or a full refund. Images displayed on our website are for illustrative purposes and may not precisely represent the product you receive due to manufacturing variations or updates.

Product Quality Commitment: All Melara Air Pillow products undergo rigorous quality testing before shipment. If you receive a product with manufacturing defects, contact our customer service team within 30 days of receipt for a replacement or refund per our warranty policy.

We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion. Product pricing is displayed in the currency specified and does not include applicable taxes, shipping fees, or customs duties, which will be calculated and displayed during checkout based on your location and selected shipping method.

When you place an order through our website, you agree to provide accurate, complete, and current information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability issues, pricing errors, suspected fraud, or violation of these terms.

1. Account Registration: You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
2. Payment Processing: We accept various payment methods including credit cards, debit cards, and other approved payment options. All payments are processed securely through encrypted payment gateways. You authorize us to charge your selected payment method for the total order amount including applicable taxes and shipping fees.
3. Shipping and Delivery: We ship to addresses within supported regions as indicated during checkout. Delivery times are estimates and may vary based on shipping method, destination, and carrier delays. Risk of loss transfers to you upon delivery to the shipping carrier.
4. Returns and Refunds: Our return policy allows returns within 30 days of delivery for unused products in original packaging. Refunds are processed to the original payment method within 5-7 business days after receiving returned items. Shipping fees are non-refundable unless the return is due to our error or defective products.

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms of Service by reference, explains how we collect, use, disclose, and protect your personal information. By using our services, you consent to our collection and use of personal information as described in the Privacy Policy. You acknowledge that you have read and understood our Privacy Policy and agree to its terms.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms or your use of our services shall first be attempted to be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiation within thirty days, either party may initiate formal dispute resolution proceedings.

You agree to attempt to resolve any disputes amicably before resorting to litigation. For claims under $10,000, we agree to binding arbitration in San Francisco, California, conducted under the rules of the American Arbitration Association. For claims exceeding $10,000, you may elect to proceed in court with proper jurisdiction. By using our services, you waive your right to participate in class action lawsuits against Melara Air Pillow.

Our failure to enforce any provision of these terms shall not be construed as a waiver of such provision or the right to enforce it in the future. If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our customer service team. We are committed to addressing your inquiries promptly and providing clarification on any matters covered in these terms.

For general inquiries: [email protected] | For legal matters: [email protected] | Business hours: Monday through Friday, 8:00 AM to 6:00 PM Pacific Time